actually working?
down and priced
We'll be there today.
Tell us what it's doing.
We'll work out why.
The type of issues we diagnose.
The site is down or broken
Blank white screen, an error message, or half the page missing. Won’t load at all, or broke the moment something updated overnight. A “not secure” warning sitting in front of everything.
Email isn’t getting through
Quotes landing in people’s spam, or customers swearing they never got it. The contact form on the site sending nothing. Gmail and Outlook bouncing you outright since the rules tightened.
You think you’ve been hacked
Google warning people off before they click. Strange pages, links or pop-ups you didn’t put there. The site redirecting somewhere else, or your host suspending the account.
The domain is a mess
Expired, or about to, and nobody noticed. Pointing at the wrong place since someone changed something. Transferred and now nothing works. Or registered by a bloke you lost touch with years ago.
Slow, or broken on phones
Takes so long to load that people give up before it appears. Overlapping or cut off on a mobile. Buttons that do nothing on a handset. Google flagging speed or mobile problems.
The shop or checkout is failing
Payments declining that shouldn’t be. Orders not reaching you. Cart errors, shipping or tax calculating wrong, stock numbers out of step with what’s actually on the shelf.
Google can’t find you
Listing suspended, duplicated, or showing hours and a number that haven’t been right for years. Dropped out of the map results. Someone else’s business sitting where yours used to be.
Something else entirely
If it’s wrong and it’s to do with your website, your domain or your email, it counts. WordPress, Shopify, Wix, Squarespace, or something nobody can identify any more — send it over.
Nothing to pay to find out what’s wrong.
We look first, then quote. Never the other way round.
The diagnosis and the report cost nothing. The repair is a fixed price you approve first. Not an hourly rate, and it doesn't move afterwards.
Three we sorted out recently.
Three real businesses who rang us with something broken. Each one got a written diagnosis first, a fixed price second, and a working website third — in that order.
Every one of them got the report first, with the price on it, before a single thing was touched.
Three steps, and you can stop after any of them.
Nothing is owed at any point before you say go, and nothing happens to your site until you have.
Your web address and a sentence about what’s going wrong. Sixty seconds. You don’t need to send us passwords — most of what we need to look at is visible from the outside.
Not a scanner spitting out a score. We check the site, the domain, the DNS, the mail records and the host, because the thing you noticed is usually not the thing that’s broken.
Usually within one business day. Every fault written down, worst first, with what it costs to fix beside it. If it’s a five-minute job we’ll often just tell you how to do it yourself.
The report is yours to keep either way. Take it to your own developer, get a second opinion, or file it — there’s no obligation attached to it and no follow-up call you didn’t ask for.
Nothing to pay to find out.
Don't like the quote? Keep the report anyway.
Send it over and we start looking today. You'll get a written diagnosis with every fault we found and a fixed price beside each one, usually within one business day. Say go and we fix it. Say no and you still keep the report — there's nothing owed either way.
A person looks at it properly, then writes down what they found. No card, no deposit, and no obligation to take the quote.
- Every fault we find, written down plainly
- Ranked worst first, so you know what matters
- Speed and mobile checked
- A fixed price beside every fix, itemised
- Take all of it, some of it, or none of it
- Report back to you within one business day
- A real person in Brisbane to ring
The diagnosis is genuinely free. Not a trial, not a credit towards something else, and not a scan that stops short of the useful part. You get the whole report, including the faults we can't fix as cheaply as someone else could, and you owe nothing for it.
The repair price is fixed before it starts. You approve a number, and that number is what you pay — it isn't an estimate and it isn't an hourly rate that runs. If the job turns out to be bigger than the report said, that's our problem, not an extra invoice.
Some things we can't fix, and we'll say so. If the problem sits with your host, your bank or a platform we don't have access to, the report tells you that and who to ring. We'd rather hand you a useful answer than invent a job to have something to quote.
Site down right now?
Don't fill in a form.
Ring us instead. If your website is completely down, you've been hacked, or your email has stopped, a phone call jumps the queue and we'll start looking while we're still talking to you.
07 2139 9880A real person in Brisbane, weekdays 8 am to 5 pm.